Never had any real issues here except during one stay when a computer glitch put me in a different room but front desk fix it immediately. I definitely would not recommend this hotel - the casino is okay, but not the lodging. I finally knew I was in for a night of tossing and turning, and checked-out of the room at 9:30 PM because I was not able to sleep (and at that point, they didn't have any other rooms that I could try).

The A/C unit went from a smooth white sound hum to a clunk, clunk, clunk every 90 seconds or so. However, after lying down, the smoke smell got the best of me and I got to where it was difficult to breathe. I went back to the room around 8:30 to turn-in for the night. I decided I was just a bit tired so freshened-up went out and enjoyed my day, walking the Riverfront, stopping at a number of casinos, and enjoying a great Thanksgiving meal at Claim Jumper. I was shocked because I had read good reviews about the hotel online. The stale smoke smell was a bit overwhelming. I walked in and the 50 years' worth of people smoking in the room (it's not considered smoke-free) hit me like a brick wall. They put me on the first floor near the elevator.

After driving 5 hours, I needed to change clothes and freshen-up a bit, so agreed. The person checking me in stated she had a room, and it would cost $15 extra to check-in early. When I arrived, I did ask for an early check-in. I was looking forward to a nice get-away for Thanksgiving 2022. In general I would consider staying again but I wouldnt go out of my way to do so. It seems like an easy thing to keep clean or remodel but they are gross and smelly. Also I thought it was in poor taste for the pit bosses to discipline/discuss drama with the dealers in front of patrons.

There were a few black jack dealers who were great but others who had zero personality. I like the older retro charm of the resort, but I felt the service from staff was often times smug. We stayed 3 nights and I don't have any bites so probably not bed bugs. I will post a picture of the bugs in my bed. I don't know what bed bugs look like, but there were a lot of little bugs all around. I did not like that we had to pay an extra $50 per night for our little poodle, and forced to stay in a smoking room because of it. I really like the location and attractions of the resort.

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